Customer Service Representatives (Technical)

Candidate profile

• Basic Knowledge of DNS, TCP/IP Protocol Suite, POP, SMTP, IMAP, Web Server, Domain Name, Mail Server, Database Server etc.
• Ability to handle servers remotely.
• Ability to work in a team or individually.
• Good Drafting skill
• Ability to prioritize the work
• Must be flexible on shift scheduling.
• Any certification is a plus.
• Should be having a minimum of 1+ years of experience.

Job Description

• Monitor and manage trouble tickets and Assure that all tickets are handled within the appropriate timeframe
• Emergency on-call duties are required outside office hours
• Excellent customer service skills
• Establish and follow through with individual, team, and company wide goals

Location: Thane - Mumbai

Salary: Industry Standard